Last updated: April 16, 2026
We collect information you provide directly, such as when you create an account, make a purchase, enroll in a health program, or contact us. This may include your name, email address, phone number (including mobile number), date of birth, shipping address, and health-related information necessary for telehealth consultations.
When you provide your mobile phone number and opt in to receive SMS/text messages, we collect and store your phone number for the purpose of sending you transactional and informational messages related to your account and services.
We use your information to process orders, facilitate telehealth consultations, personalize your experience, send transactional communications, and improve our services. Health data is used exclusively for medical consultations and is handled in compliance with applicable healthcare regulations.
SMS/Text Messaging: If you opt in to receive SMS/text messages from Youth & Soul, we will use your mobile phone number to send you:
Message frequency varies based on your activity and program enrollment. Message and data rates may apply. You can opt out at any time by replying STOP to any message.
Email Communications: If you provide your email address and consent to receive communications, we will send you enrollment confirmations, program updates, health tips, promotional offers, and important service-related notifications.
We do not sell your personal information. We may share data with:
All third-party providers are bound by confidentiality agreements and are prohibited from using your information for purposes other than providing services on our behalf.
By providing your mobile phone number and checking the SMS consent box during enrollment or signup, you expressly consent to receive autodialed or prerecorded SMS/text messages from Youth & Soul at the number provided. Consent is not a condition of purchase.
What we collect: Your mobile phone number, consent status, date and time of consent, and message delivery records.
How we protect it: Phone numbers and SMS consent data are stored securely using encryption at rest and in transit. Access is restricted to authorized personnel and service providers necessary for message delivery.
Opt-out: You may revoke consent at any time by replying STOP to any message. After opting out, you will receive one final confirmation message and no further texts will be sent.
Help: Reply HELP to any message for assistance or contact us at hello@youthandsoul.com.
Supported carriers: Major US carriers are supported. Carriers are not liable for delayed or undelivered messages.
No sharing for marketing: We do not share, sell, or rent your mobile phone number or SMS consent data with third parties for their own marketing purposes. Your information is shared only with our messaging service provider (Twilio) solely for the purpose of delivering messages on our behalf.
We implement industry-standard security measures including encryption (TLS 1.2+), secure servers, access controls, and regular security audits to protect your personal, health, and communication information. However, no method of transmission over the Internet is 100% secure.
We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage cookie preferences through your browser settings.
We retain your personal information for as long as your account is active or as needed to provide you services. SMS consent records and messaging logs are retained for a minimum of 5 years from the date of consent to comply with TCPA recordkeeping requirements. You may request deletion of your data at any time, subject to legal retention obligations.
You may request access to, correction of, or deletion of your personal data at any time by contacting us at hello@youthandsoul.com. California residents have additional rights under the CCPA, including the right to:
Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors. If we learn that we have collected information from a child under 18, we will promptly delete it.
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a revised effective date. For material changes affecting SMS or email consent, we will notify you via the communication channel affected.
If you have questions about this Privacy Policy, your SMS/text message preferences, or your data rights, please contact us at:
Email: hello@youthandsoul.com
Phone: +1 (307) 448-1931
SMS Help: Reply HELP to any text message
Address: Los Angeles, CA