Privacy Policy

Information you provide: name, email address, phone number, mailing and billing addresses, date of birth, government-issued identification when required to verify eligibility, account credentials, intake responses, photographs you upload, and messages you send us or your provider.

Payment information: processed by our PCI-compliant payment processor. We do not store full payment card numbers on our systems.

Automatically collected information: device identifiers, IP address, browser type, operating system, referring URLs, pages viewed, and timestamps. We use cookies and similar technologies for authentication, security, analytics, and to remember your preferences.

Information from third parties: verification data from identity-verification providers, fraud-prevention signals, and information your provider or pharmacy partner shares with us to fulfill your care.

• Operate, maintain, and improve the Services.
• Route your intake to an independent US-licensed provider and facilitate communication with your care team.
• Coordinate prescription fulfillment with state-licensed pharmacy partners.
• Process payments, manage subscriptions, and prevent fraud.
• Communicate with you about your account, orders, support requests, and service updates.
• With your consent, send marketing communications you can opt out of at any time.
• Comply with legal obligations and enforce our Terms of Service.

• Independent licensed providers who review your intake and deliver care.
• State-licensed pharmacy partners that dispense and ship prescribed medications.
• Service providers that help us operate the Services (hosting, payments, email, analytics, customer support, identity verification).
• Authorities when we are legally required to disclose information, to protect the safety of any person, or to investigate fraud or abuse of the Services.
• Successors in connection with a merger, acquisition, financing, or sale of assets, subject to confidentiality protections.

We do not sell your personal information or PHI. We do not share your PHI with third parties for their own marketing purposes.

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, restrict or object to certain processing, withdraw consent, and appeal a decision we have made. Residents of California, Colorado, Connecticut, Virginia, Utah, and other states with comprehensive privacy laws have additional rights under state law.

To exercise these rights, email privacy@youthandsoul.com. We will verify your identity before fulfilling your request. Certain health records must be retained to comply with medical recordkeeping laws and cannot be deleted on request.

You can unsubscribe from marketing emails at any time using the link in those messages. Transactional messages about your account, orders, or care cannot be opted out of while your account is active.

Boudica Agency LLC d/b/a Youth & Soul
30 N Gould St, Ste N, Sheridan, WY 82801, United States
Email: privacy@youthandsoul.com